Analisis Teori Antrian dan Optimalisasi Pelayanan Pada Alfamart Perum Cengkong Menggunakan Model Single Channel-Single Phase

Alfamart is a minimarket in which there service to consumers, therefore services must be considered and taken into account for consumer convenience. The purpose of this study see how optimal the at branch Perum Cengkong. Cengkong uses Single Channel-Single Phase queuing system. results were that by testing normality data using Statistical Program Social Science (SPSS) software, 1-Sample Kolmogorov-Smirnov showed positive deviation value was 0.215, negative -0.167, while Asymp, Sig values 0.000. Then on number buyers normally distributed because 0.000 ≤ 0.05. Furthermore, model very appropriate use can served well get time. This seen from individuals or waiting queue (Lq), 0.003. average system (L) totals 0.06. probability having no empty servers (P0) 94%.